ChangingPoint Consultants were engaged by our Council during 2017/18 following a successful bid to review a number of small teams with our Housing and Community Care service areas. Their bid was very impressive and was tailored to our needs.

We found Gordon and Lesley to be highly qualified, exceptionally professional and supportive to our needs. They were very helpful to us in refining the scope and extent of our reviews and we were delighted with the content of their reports, the attention to detail and the sensible recommendations they produced. The reports they produced were of a high quality. Overall their approach was both well-structured and customer focussed, and their service was good value for money.

Council

Department Head

The Turner Group chose Changing Point to run a development programme for their Directors because of the emphasis they placed on the importance of each individual’s leadership style on the culture of the business. Six months on from completion, the feedback from attendees is that awareness of their own leadership styles has lead to significant improvements in the way they lead and manage their teams. They apply the thinking process and problem solving strategies learned on the programme on a regular basis almost intuitively, and they have also coached their managers on the application of these processes and strategies, so that the whole team has benefited from the Changing Point programme. Improvements have been seen in the way that decisions are taken, communications within the business, and in the formulating of strategic business plans.

Turner Group

Thank you for the very useful mentoring I received from Changing Point over the past year. As well as having a very positive impact on my level of confidence in myself as a leader and manager, it has left me with a greater understanding of myself and the way I work. The sessions helped me to identify where I could practically improve as a leader and manager and I am now starting to see the positive effect of this on my business area and the people with whom I work. I have attended many leadership and management courses in my time, all of which have been of value. However, I found the tailored one-to-one support, which involved working through real-time issues I was facing at the time, of much more value – not only did they help me to reassess and improve my approach to the situation at hand, but they left me with tried and tested, practical tools to call on when approaching future decision making and change. I greatly enjoyed our sessions and appreciated the highly professional and supportive manner in which they were carried out.

Scottish Qualifications Authority

Head of Specialist Awards and Services

Changing Point has been working with our firm for five years delivering executive coaching at partner level. During that time the firm has experienced considerable change and growth. The tailored programme of coaching has made a real difference in the partners’ leadership, management and business development skills. It has also influenced the approach they have taken in developing their teams to deal with change effectively and achieve record business results. Changing Point quickly understood our business needs and we have seen real benefits from their ongoing connection with the firm.

Digby Brown LLP

HR Director

Changing Point provided insightful advice and an opportunity to discuss scenarios and solutions in a confidential and non-judgemental setting. I particularly liked that the coaching / mentoring sessions were conducted around current real life situations, generating practical solutions to try after each session.

Scottish Credit and Qualifications Framework Partnership

Manager

My team and I have worked with Changing Point it’s almost 4 years now. This was a brand new team with a new, high profile Scotland wide project, and right from the start a connection was made with Changing Point. They quickly understood our business and our development needs. Regular full team and sub team events have been supplemented by 1:1 Executive Coaching that has supported my leadership team. This has been of immense value to my direct reports as well as to myself. I would highly recommend Changing Point to any organisation involved in changing their approach to ‘what’ and ‘how’ they do things…..Changing Point will change’ that.

SQA

Head of Curriculum for Excellence

First ScotRail has been delighted with the intervention carried out by Changing Point with our senior managers. We selected Changing Point as they promised to deliver bottom-line benefits – and this have been achieved beyond our expectations. Our people have responded so positively to the mix of coaching and the focus on delivering improved business performance in their current leadership challenges, which has ensured a tangible and measurable return on investment. I can’t recommend Changing Point highly enough – they really do deliver.

First ScotRail

HR Director

They showed a detailed understanding of the management of change process, displayed great sensitivity…were very flexible and pro-active. We highly recommend them.

Glasgow Caledonian University

Dean, School of Engineering & Computing

The Changing Point team equipped managers with a new skill-set suitable for a smaller, customer-focused operation…we have a management team confident of their individual and collective abilities taking real-time decisions and recommending solutions, rather than simply debating problems. I am glad to recommend Changing Point, and will look for opportunities of us working together again in future.

Seafish Industries Authority

Chief Executive

Changing Point coached me during an excellent Impact Leadership course that they led for DFID Kenya staff over a 6 month period. I got a lot out of their practical style and experience and so signed on for a further year of coaching with them. I used the coaching to meet a variety of needs – career development, team leadership and managing upwards – often mixing up the issues in any one session depending on my current needs. They were able to work patiently, flexibly and very effectively with me, mostly by phone, to pin down concerns, and offer me useful techniques and approaches. I came out of Kenya post with a very strong performance rating, and the confidence to deliver effectively and strategically in my current team leadership position. And Changing Point continued to be supportive and helpful long after the contract had expired.

DFID

Team Leader, Policy & Research Division

Having been impressed with Changing Point during their delivery of a corporate leadership programme, I was fortunate to secure individual coaching, which helped me develop my leadership skills and the confidence in my own style to compete confidently and successfully for a senior management position in another organisation. Now as a Director with a demanding portfolio and a variety of leadership and management challenges, Changing Point’s coaching sessions give me critical thinking space, helpful suggestions and supportive challenge that never fails to help me define priorities and decide how to tackle them effectively.

CIPFA

International Director

Changing Point delivered coaching to the middle and senior management teams of Elmar during 2008 and 2009. This coaching helped us focus on our real objectives and set tangible targets & approaches to reach them, whilst becoming more aware of our strengths and development areas as individuals and as a team. Changing Point delivered one to one and group sessions that in terms of challenge and overall quality were head and shoulders above any other that I have experienced. I would recommend their services to any company in a similar situation to ours.

NOV Elmar

General Manager

I thoroughly recommend Changing Point. They have helped us in so many ways with their fresh and innovative approach. They are at pains to understand your needs and to tailor their recommendations accordingly.

Spotless Commercial Cleaning Ltd

Founder

Having worked closely with Changing Point through a highly successful management leadership programme I specifically chose Gordon to lead me through my career continuation programme. This was delivered in a professional, well structured, highly supportive and effective manner. Changing Point kept me focused, positive and gave me confidence in my subsequent successful job search.

Finance Director

Changing Point’s programme helped me to make a step change improvement in the way I lead people, constantly surprised me and was interesting and enjoyable. The facilitators were first class, and I will be using them again.

National Express

Head of Owned Operations

We were very pleased with the leadership and development programs delivered by Changing Point. The programs have not only helped us to become better, more confident, leaders but have also facilitated the changes in climate and culture that the business needed to move forward. We now have leaders who are better equipped to make decisions and who understand the impact of their own leadership style on colleagues – thus paving the way for the organisational changes we are trying to implement.

ICAS Academy

Director

Changing Point have worked with me over a number years, using their experience to help me address a number of challenges as my previous job evolved, including managing a geographically dispersed team, and the arrival of a new boss. They have also coached me throughout the application process for a major new international job, as well as the subsequent negotiations, and is now helping me focus on the changes required to make a success of my new global leadership role. Throughout, they have quickly got to grips with the nature of the issues I have faced, pushed me to focus on these from new angles, and challenged me in developing realistic solutions that have enabled me to achieve better outcomes and make the most of my talents.

International Public Sector Accounting Standards Board (IPSASB)

Chair

My team and I have worked with Changing Point for almost 2 years now. Right from the start a connection was made. Changing Point get to know the individuals within the team as well as the business. As well as regular team sessions they have supported my leadership team with 1:1 Executive Coaching. This has been of immense value to my direct reports as well as to myself. I would highly recommend Changing Point to any organisation that knows they need to change their approach but are not skilled or confident enough by themselves to do it. Spending time with Changing Point will ‘change’ that.

EMEA Sales

Vice President